Terms of Service

Acceptance

By creating a FleetLoop account or using the service, you agree to these terms. If you do not agree, do not use the service.

Service description

FleetLoop provides rental operations software for independent car rental shops, including availability tracking, rental agreements, damage photos, deposits, payment records, renter messaging, and reporting.

Account and access

• One tenant per customer organization unless we agree otherwise.
• The tenant owner controls user invites and role assignments.
• You are responsible for keeping credentials secure.
• Notify us immediately if you suspect unauthorized access.

Subscriptions and billing

• Current plans: Starter $99/mo, Pro $249/mo, Pro+ $499/mo. Enterprise is priced by agreement. Add-on pricing is on the pricing page.
• Billed monthly in advance unless your order form says otherwise.
• Plan changes are prorated on the next invoice.
• No refunds for partial months.
• Cancel any time. You retain access until the end of the billing period.

Acceptable use

Do not use FleetLoop to:

• Do anything illegal.
• Impersonate another person or organization.
• Reverse engineer the service to build a competitive product.
• Run automated abuse, scraping, or denial-of-service activity.
• Upload malware or content that harms others.

We may suspend accounts that violate these rules.

Payment processing

We do not take a percentage of rental payments or deposits. You choose your payment processor where supported. Your processor terms govern that relationship.

Renter data

You own your renter data. FleetLoop is a processor under data protection law. Our use of renter data is limited to providing the service to you.

Sub-processors are listed in the Privacy Policy.

Service availability

• No formal SLA on Starter or Pro plans.
• Pro+ and Enterprise plans include an SLA only if stated in writing.
• We provide reasonable advance notice of planned maintenance.

Termination

• Either party may terminate for material breach not cured within 30 days.
• You may cancel any time without cause.
• We may suspend service immediately to protect against security threats.
• Data export is available for 30 days after termination.

Disclaimer of warranties

The service is provided “as is” and “as available.” We make no warranty of merchantability, fitness for a particular purpose, or non-infringement, except where these warranties cannot be disclaimed by law.

Limitation of liability

Our aggregate liability for any claim arising from these terms or your use of the service is capped at the fees you paid in the twelve months before the claim.

We are not liable for indirect, consequential, special, punitive damages, lost profits, or lost data.

Indemnification

You will indemnify and hold FleetLoop harmless against claims, damages, and reasonable legal fees arising from your use of the service in violation of these terms or applicable law.

Disputes and governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

Any dispute that cannot be resolved informally will be resolved by individual binding arbitration, except where prohibited by law.

Changes to terms

We will notify subscribers by email at least 30 days before material changes take effect.

Contact

Questions about these terms? Email legal@fleetloop.us or use the contact form.